Staff Injury & Incident Reporting
With one confidential phone call to the Provincial Workplace Health Contact Centre (PWHCC), staff can report a workplace injury, incident or exposure, including: acts of aggression/violence or threats, exposures to blood, body fluids or chemicals, psychological trauma and near misses.
What to do after an incident:
- Notify your Manager/Supervisor. Seek first aid or medical treatment, as required
- Report the incident/injury/near miss to the PHWCC 1-866-922-9464*
- NOTE: The call centre is staffed daily from 7 a.m. to 6 p.m.
- Callers outside of these hours, or those who reach voicemail during business hours, are asked to leave a message including: full name, area of work (agency and/or department), a phone number and best time for a return call.
- Messages are returned as soon as possible - usually within 24-48 hours, or the following business day.
- Participate in incident investigation with your manager
There are certain emergency types of incidents and injuries that require you to notify WorkSafeBC immediately:
- A worker is seriously injured or killed on the job.
- There is a major structural failure or collapse of a building, bridge, tower, crane, hoist, temporary construction support system, or excavation.
- There is a major release of a hazardous substance.
- There is a dangerous incident involving a fire or explosion that had potential for causing serious injury to a worker.
- There is a blasting incident that results in personal injury or injuries.
WorkSafeBC Emergency Reporting Line
- Phone: 604.276.3100
- Toll-free: 1.888.621.SAFE (7233)
- After hours: 1.866.WCB.HELP (992 4357)
If the incident occurs after hours:
- Notify Sandy Coughlin, Director of Occupational Health & Safety at 604-341-6272) and the Leader on Call
For further information, please visit the Staff Injury & Incident Reporting page on Connect.