Please refer to Connect for up to date information. 

The Leaders Resource Centre is no longer being maintained as a general resource for the tools & information leaders require.

Leader on Call schedules will remain available on this site until another source is developed. The other tools & resources leaders need are more readily available and kept up to date new Connect



Welcome to the PHC Leaders’ Resource Centre

The aim of this site is to provide information and tools for PHC leaders to use to lead staff and manage operations. It is being developed by a working group of leaders and is still under construction so please give us your feedback to ensure the site is current and useful.

Whether you are new to the job or have been a leader for many years, we hope you will find what you are looking for. If that’s not the case, or you have suggestions for further content, please let us know by emailing:

Please note: Throughout the site you may see referenced the title Operations Leader or OL. The new title for these Providence leaders is Patient Care Manager or PCM. Any information regarding the former title applies to current Patient Care Managers.


Last updated Thu, Dec 7, 2023